Crypto Asset Risk Disclosure

01About this disclosure

This page describes risks. It is not advice on law, tax or finance, and it does not list every risk. It is part of the Terms of Service.

02Price and volatility

Crypto assets can change in value quickly and by a large amount. Even a stablecoin can lose its peg, be frozen by its issuer or stop working. If you keep a balance in an asset, you carry its price risk between the time a payment is received and the time you pay out or convert. Any conversion is at the market rate when it runs; a preview is only an estimate and the result can differ.

03Transactions are final

• A blockchain transaction cannot be cancelled or reversed. A payment to a wrong address, or on the wrong network, is usually lost.
• A payer who sends the wrong asset, the wrong network, or an amount that does not match may not get it back. We handle such cases as exceptions and cannot promise recovery.
• Payments are credited after the network has confirmed them. A transaction that looks successful can still fail, be replaced or, rarely, be reorganised out of the chain.
• There are no chargebacks; a refund is a new transaction that needs the merchant's request and our processing.

04Networks and fees

Networks can be congested, fork, halt or change their rules. Fees vary and may rise sharply, which can delay a payment or a payout or make a small one uneconomic. Addresses and formats differ between networks; we show the network for each payment and you must check it.

05Providers and partners

We process payments and payouts through a third-party payment provider, currently 2328, and may use other partners. If a provider has an outage, changes its terms, delays a withdrawal, holds funds, withdraws an asset or network, or fails, payments and payouts can be delayed, limited or lost. We do not control the provider and are not liable for what it does, but we will tell you what we can.

06Screening holds and delays

Deposits and addresses are screened for sanctions and illicit-source risk. A flagged payment is held, may take time to resolve, and can end up returned to its origin or kept frozen where the law requires. Merchants who have orders waiting on it should not fulfil them. See the AML, KYC and Sanctions Policy.

07Balances and how funds are held

Merchant balances are records in our ledger, backed by funds that are held with our payment provider or a custody partner we choose. They are not bank deposits, earn no interest and are not covered by any deposit-protection scheme. If a provider or custodian fails, you may be an unsecured creditor and might recover less than your balance, or nothing, or only after a long time. You should withdraw funds you do not need to keep in the account.

A payer using their own wallet keeps control of their keys. We cannot recover a lost key, freeze their wallet or reverse their transfer.

08Security

Attackers target crypto users with phishing, fake sites, malware, social engineering and stolen credentials. We use passkeys, approvals and screening to lower the risk, but no system is free from it. Protect your sign-in methods and API secrets. Losses caused by compromised credentials on your side are yours.

09Law, tax and availability by country

Laws on crypto assets differ by country and change often. A service may become unavailable, restricted or taxed in your country, and we may have to stop serving some countries or assets at short notice. You are responsible for knowing and following the laws that apply to you and for the taxes on what you receive and pay out.

10Test mode

Sandbox accounts use simulated money. Results there do not prove that a live payment will behave the same, and nothing in the sandbox has value.