Legal
Legal and policies
The rules that apply when you use Ravelo to accept crypto payments, hold a balance and send payouts, and what we do with your data.
Last updated
Merchants accept the Terms of Service when they open an account; the other documents are part of them or explain how a part of the service works. If two documents seem to disagree, the Terms of Service decide, except that the Privacy Policy decides questions about personal data. Documents are English only.
Documents
- Terms of ServiceThe agreement between Ravelo and a merchant: accounts, payments, payouts, fees, liability and disputes.
- Privacy PolicyWhat personal data we collect, why, who receives it, how long we keep it and what rights you have.
- Cookie PolicyThe cookies and browser storage our site, dashboard and hosted checkout use.
- AML, KYC and Sanctions PolicyHow we verify merchants, screen deposits and addresses, and hold funds under review.
- Acceptable Use PolicyThe businesses and activities that are prohibited or need prior approval.
- Crypto Asset Risk DisclosureThe risks of accepting, holding and sending crypto assets through Ravelo.
- Refunds and Payment ExceptionsHow refunds, overpayments, underpayments, late and wrong-asset payments are handled.
- Complaints ProcedureHow to raise a complaint, what happens next and how long it takes.
Our addresses
Ravelo uses only these addresses. We never ask you to sign in, pay, or share an API key, secret or recovery code anywhere else. If a page or message on another domain does, do not use it.
- ravelopay.app
- Website, docs and blog
- app.ravelopay.app
- Merchant dashboard
- pay.ravelopay.app
- Hosted checkout
- api.ravelopay.app
- API